Refund policy

Refund Policy

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SWELL Wakesurf Creator™ Return Policy

This is simple, If you are not 100% satisfied for any reason with the SWELL Wakesurf Creator, return it within 30 days for a full refund, no questions asked. Any Returns after 30 days will be based on our standard return policy. Returns are credited to the original payment method. Also - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work.

SWELL Wakesurf Creator™ Exchange Policy

Creator doesn’t fit your boat? Have no fear, we have a solution for you! Within 30 days you can exchange your Creator, just head to our return center here and complete a request. We will then send over a shipping label and an invoice/credit for the difference and get the correct Creator on its way once we receive the original. In a hurry? Go ahead and order the one you need and we will refund your purchase in full for the original once we receive it.

 

LIFETIME RETURN & EXCHANGE POLICY

If you aren't completely satisfied with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "New Condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. If you're returning FatSacs, we need the box back, too. Please DO NOT treat the product packaging boxes as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle. If you use the product packaging box as the shipping box, we will not be able to accept the return and won't be able to issue a refund, see "new condition". Sorry for being so mean about it.

Items that are in "Like New" condition because they have been used can be returned for a period of 30 days, please return with product packaging and boxes. (we get it, Like New is a general term, if you have any questions, please contact customer service before returning your item) These items will be accepted and reimbursed via SWELL Wakesurf eGift Card, (excluding the SWELL Wakesurf Creator, See SWELL Wakesurf Creator return policy for details) Damaged or worn clothing and/or damaged items due to improper use will not be accepted for return. Gift Cards, blemish items, demo items, open box, and clearance items are final sale and cannot be returned or exchanged. Some items like the Yamaha Wake Wedge and Surfboards may be subject to a restocking fee as they cannot be sold as new once used, contact us for specific item inquiries.

Returns are credited to the original payment method on New Condition products returned within 60 days, All “Like New” condition returns and “New Condition” returns received after 60 days are reimbursed via SWELL Wakesurf eGift Card, which is sent to the email associated with your order. Also - proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work.

Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

 

***Purchases between 11/1 and 12/31 will be able to be returned until 1/31***

Non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hangten@swellwake.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hangten@swellwake.com and send your item to: 2330 Leibel St ste 101 White Bear Lake Minnesota US 55110.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2330 Leibel St #101, White Bear Lake, Minnesota US 55110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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